GolfFlow GMS (“GolfFlow,” “we,” “us,” or “our”) is a golf league management platform operated by GolfFlow LLC, based in Ohio, United States. This Privacy Policy explains what information we collect when you use our website and services (the “Service”), how we use it, and the choices you have. We’ve tried to write it in plain English.
1. Information we collect
Account information
When a commissioner creates an account, we collect a username, email address, and a password (which we store only as a secure one-way hash — we never see or store your actual password).
League and player data
To run a league, commissioners enter information such as team and player names, starting and current handicaps, weekly scores, matchups, schedules, courses, skins and closest-to-pin results, sub fees, and league announcements. Players access their league with a League ID and a numeric PIN — no player account or password is required.
Payment information
Subscription payments are processed by Stripe, Inc. We do not receive or store your full card number, CVC, or bank details. Stripe provides us only with limited billing metadata (such as your subscription status and the last four digits or card brand) needed to manage your account. Stripe’s handling of your payment data is governed by its own privacy policy.
Communications
If you email us, use the in-app “Ask GolfFlow” support tool, or submit our contact form, we keep those messages so we can respond and improve the Service.
Usage and device data
Like most websites, our servers automatically log basic technical information such as IP address, browser type, and pages visited. We use essential cookies to keep you logged in and to remember your session. We do not use third-party advertising trackers.
2. How we use your information
- To provide, operate, and maintain the Service — running leagues, calculating standings and handicaps, and delivering scorecards.
- To send transactional messages you or your commissioner enable, such as weekly announcements, PIN delivery, and score reminders (by email, and by SMS where a provider such as Twilio is configured).
- To process your subscription, billing, and renewals through Stripe.
- To respond to support requests and, where you use our AI help tool, to generate answers about your league.
- To secure the Service, prevent abuse, and comply with legal obligations.
3. How we share information
We do not sell your personal information. We share it only with service providers who help us run GolfFlow, and only as needed:
- Stripe — payment processing.
- Email and SMS providers (for example, our mail server and Twilio for text messaging) — to deliver messages your league sends.
- AI assistant provider (Anthropic) — when a commissioner uses the in-app “Ask GolfFlow” assistant, relevant league data (such as player names and scores) is sent to our AI provider solely to generate a response to that question. It is processed to answer your request and is not used to send you advertising.
- Hosting infrastructure — the servers that run the Service.
We may also disclose information if required by law, or to protect the rights, safety, and property of GolfFlow, our users, or the public. If GolfFlow is ever involved in a merger or acquisition, information may transfer as part of that transaction.
4. A note on player data
Much of the data in a league is entered by the commissioner, who is responsible for the players they add. If you are a player and want your information corrected or removed from a league, please contact your commissioner first, or reach us and we’ll help coordinate.
5. Data security
We protect your data with industry-standard measures, including encrypted (HTTPS) connections and hashed passwords. No online service can be guaranteed 100% secure, but we work to safeguard your information and to promptly address any issues we discover.
6. Data retention & deletion
We keep your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and its data at any time by contacting us at support@golfflowgms.com. Some records may be retained where required for legal, tax, or fraud-prevention purposes.
7. Your choices and rights
You can access or update your account details from your account settings, opt out of non-essential emails, and request a copy or deletion of your personal data. Depending on where you live, you may have additional rights under laws such as the CCPA or GDPR; contact us to exercise them and we’ll respond as required by applicable law.
8. Children’s privacy
GolfFlow is intended for adults running and playing in golf leagues. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we’ll remove it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last updated” date above, and for material changes we’ll provide a more prominent notice. Continued use of the Service after changes take effect means you accept the updated policy.
10. Contact us
Questions about this policy or your data? Email support@golfflowgms.com or use our contact page. We read every message.